Work / THRIVE MOBILE

Thrive Mobile

A healthcare-focused mobile service provider whose goal is to help users stay connected with healthcare services

Thrive mobile is providing more than just cellular plans; they’re working to develop a Thrive Guide network where users can ask for help on both technical and essential health benefits questions.

With their average users being computer novices, Thrive needed an onboarding process that was user-friendly, intuitive, and simple and came to Slingshot for their expertise in design.

Challenges

The onboarding process needed to be user-friendly

There was a need for accessibility features to accommodate users with varying abilities

Specific onboarding requirements varied across different devices, leading to inconsistencies in user experience

Solutions

Created an innovative how-to guide, to help with user onboarding

Implemented both visual and written instructions, ensuring that all users could understand the onboarding process

Studied multiple phones to understand and implement unique per device variations

Hitting The Target

The Thrive Mobile onboarding guide is now complete! We handed off the Figma and WordPress files to the Thrive Mobile team, and they’ll take it from here. Now, customers can solve problems independently, lowering the number of support tickets. From transferring data to their new phone to texting, calling, and more, Thrive Mobile customers can do it all!

Client Review

Slingshot understood our unique vision.

★★★★★

It was clear they had a high level of expertise. They came up with a solution that fit our needs, and we felt involved during the entire process. We plan on working with Slingshot again, and see them as partners rather than another software vendor.

Maria Doe CEO & Co-Founder

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